Group service · one line, one engineer
One phone call, one engineer, however many divisions it touches.
TCI Group is four brands with one workshop behind them. If a job spans Mouldings and Products, or Culinary and Construction, you don't get handed round — one engineer runs it end to end.
When it's right
Four situations where this service earns its keep.
A single job crosses two brands
Your part is food-contact and also carries a moulded logo. That's Culinary and Products. You still ring one number and talk to one person about both sides.
You're trialling us for the first time
A single contact means you can hold one conversation and see how we work. If we win the second job it goes to the same engineer.
You're procurement, not engineering
You want a technical contact who can answer without triaging you through switchboards. Direct line, same person, every call.
You have multiple parts on multiple timelines
One engineer keeps the map of your open jobs. Nothing falls through the cracks because it belongs to a different brand's inbox.
How it flows
Four stages, in the usual order.
- 01
The first call
We ask what you're making. If we can already tell it belongs to one division, we route you. If it spans two or more, one of us takes the lead.
- 02
The lead engineer
You get a name and a direct line. Any brand-specific specialists we pull in feed their input through them, not directly at you.
- 03
The status update
Weekly, or when something material happens. Written, so you have it in your inbox to forward on.
- 04
The handover, if there ever is one
Cover for holidays and sickness is briefed on your job in advance. You'll know who it is before it happens.
What we need from you
To scope it properly.
A short brief. One paragraph is fine. What the part is, roughly how many, and any deadline that matters.
Your best direct line. So we can talk it through rather than ping-ponging emails for a week.
Any existing paperwork. Drawings, prior quotes, previous samples — helpful, not required.
Go deeper
3 ways this service is usually put to work.
Each has its own page with the detail: what's involved, when it fits, and when it doesn't.
Describe the part. We'll work out which door it goes through.
You shouldn't need to know how our four divisions are organised. Ring the group number, tell us what you're making, and we'll route you correctly on…
A name, a direct line, and someone who remembers your last job.
Every job has a lead engineer. They pick up the phone, hold the technical detail, and stay with your work across divisions and repeat orders — so…
A regular look back, and a plan for what's next.
For customers who buy regularly, we hold periodic account reviews: quality, delivery, open issues and spend across every division, plus what's coming…
At a glance
The idea in a picture.
Five brands, one team
Swipe to see the whole diagram
FAQs
Common questions.
Do I have to pick a division first?
No. Describe what you're making. We'll route or take the lead ourselves.
What if the engineer is on holiday?
You'll have their cover's name in advance, briefed on your job. Not a stranger reading a ticket.
Is this a sales role or a technical role?
Technical. The person you talk to is on the engineering side, not a sales rep passing back to a workshop.
Related
Where to read next.
One quote. Itemised by division. Nothing rolled up to hide the…
When a job touches more than one TCI brand, we quote it once, as one document, with each division's line clearly…
For programmes that run over months, not weeks.
Some jobs are one tool and one delivery. Others are a programme: prototypes, first article, tooling, launch, ramp-up,…
An engineering conversation before you commit to a route.
You have a part in mind. You're not sure whether it wants silicone or polyurethane, cast or compression, prototype or…
The group
This service sits at the group level
TCI Group is the umbrella brand. The specialists behind this service work across all four divisions.
Get in touch
Not sure which division? Tell us what you're making.
Send us a sketch, a photograph, or a paragraph. We'll come back with the right division, the right route, and an honest sense of what it will take.
Real people, a real workshop
You deal with the people who make it.
No call centre and no middlemen. When you contact TCI Group, you speak to the team who design, build and check your mould.
- A real Warwickshire workshopUnit 15, Waterloo Park, Bidford-on-Avon, Alcester B50 4JG.
- Real people on the phoneCall the team on 01789 224228, Monday to Friday.
- The same team on every jobDesign, production and aftercare come from the people you see here.
- Five brands, one teamMoulds, culinary, construction and contract products, all run from Bidford-on-Avon. See the divisions.
Thomas LaneManaging Director
George PrestonDesign & Project Manager
Kelly BallingerHead of Partnerships
Jim AndertonProduction Manager
TheodoreEmployee Welfare