Single point of contact · first-call routing
Describe the part. We'll work out which door it goes through.
You shouldn't need to know how our four divisions are organised. Ring the group number, tell us what you're making, and we'll route you correctly on the first call.
The detail
First call routing, at group level.
Most people who ring the group line have a part in mind and no idea which of our brands makes it. That's fine. The person who answers is technical enough to ask the right three questions and send you to the right bench.
If the job spans more than one division, we don't pick one and hope. The group takes the lead and names an engineer.
Back to One phone call, one engineer, however many divisions it…
What's involved
Six parts of the work.
A technical first answer
The person who picks up knows moulding, not just the switchboard.
Three quick questions
What it's for, roughly how many, and what it touches.
Straight to the specialist
Single-division jobs go directly to the right team.
Group lead for mixed jobs
Cross-division work gets a named group engineer.
Written follow-up
A short email confirming who's handling it and what happens next.
No wrong door
If you started with a division site, we still route you internally.
How it runs
Four steps, in order.
- 01
You ring or email
The group line or any division's contact form.
- 02
Quick triage
Three questions to understand the part.
- 03
Routed
To a division specialist or a group lead.
- 04
Confirmed
Written note with a name and next step.
Is it right for you?
An honest fit check.
A good fit when
- You've never bought from TCI before
- Your part doesn't obviously fit one division
- You found us through search and aren't sure where to start
- You have several parts that might sit in different divisions
Probably not the answer when
- You already have a named engineer — ring them directly
- You need an emergency out-of-hours response — existing customers have arrangements
- Enquiries unrelated to moulding
At a glance
The idea in a picture.
One enquiry, the right team
- 01One enquiryTell us what you need
- 02Right divisionWe bring in the specialists
- 03One quoteCovering every part of the job
- 04Named contactOne person keeps it moving
- 05DeliveredMoulds, parts or both
Swipe to see the whole diagram
FAQs
Common questions.
What if I've contacted the wrong division?
Nothing's lost. We move the enquiry internally and tell you who has it.
Do I need drawings to ring?
No. A description is enough for routing.
Is the group line a sales line?
It's answered by the engineering side.
Related
The rest of this service.
A name, a direct line, and someone who remembers your last job.
Every job has a lead engineer. They pick up the phone, hold the technical detail, and stay with your work across…
A regular look back, and a plan for what's next.
For customers who buy regularly, we hold periodic account reviews: quality, delivery, open issues and spend across…
One phone call, one engineer, however many divisions it touches.
TCI Group is four brands with one workshop behind them. If a job spans Mouldings and Products, or Culinary and…
The group
Delivered across the group
This work is coordinated by TCI Group and carried out by whichever of the four divisions suits your part.
Get in touch
Not sure which division? Tell us what you're making.
Send us a sketch, a photograph, or a paragraph. We'll come back with the right division, the right route, and an honest sense of what it will take.
Real people, a real workshop
You deal with the people who make it.
No call centre and no middlemen. When you contact TCI Group, you speak to the team who design, build and check your mould.
- A real Warwickshire workshopUnit 15, Waterloo Park, Bidford-on-Avon, Alcester B50 4JG.
- Real people on the phoneCall the team on 01789 224228, Monday to Friday.
- The same team on every jobDesign, production and aftercare come from the people you see here.
- Five brands, one teamMoulds, culinary, construction and contract products, all run from Bidford-on-Avon. See the divisions.
Thomas LaneManaging Director
George PrestonDesign & Project Manager
Kelly BallingerHead of Partnerships
Jim AndertonProduction Manager
TheodoreEmployee Welfare