Single point of contact · named engineer
A name, a direct line, and someone who remembers your last job.
Every job has a lead engineer. They pick up the phone, hold the technical detail, and stay with your work across divisions and repeat orders — so you're never explaining the part again.
The detail
Named lead engineer, at group level.
A named engineer is the simplest thing we do and the thing customers mention most. When the same person built your last tool, the next conversation starts from what they already know.
Division specialists still do the specialist work. Your lead engineer is who they report to, and who reports to you.
Back to One phone call, one engineer, however many divisions it…
What's involved
Six parts of the work.
Direct line
Your engineer's number, not a queue.
Technical owner
Holds drawings, specs and the reasoning behind decisions.
Across divisions
Stays the lead if your job moves or expands into another division.
Repeat memory
Reorders and new variants go back to the same person.
Briefed cover
Holiday and absence cover named and briefed in advance.
Straight answers
If something's slipped, you hear it from them first.
How it runs
Four steps, in order.
- 01
Assigned
At first enquiry or when routing is decided.
- 02
Introduced
Name, direct line and email sent to you.
- 03
Runs the job
Coordinates the division specialists.
- 04
Stays on
For reorders and future work.
Is it right for you?
An honest fit check.
A good fit when
- You want one person who knows your parts
- You've been passed around by suppliers before
- Your work spans more than one division
- You reorder regularly and want continuity
Probably not the answer when
- Large multi-stage programmes — add a project manager
- You'd prefer a general inbox — that's available too
- One-off purchases where continuity doesn't matter to you
FAQs
Common questions.
What if my engineer leaves?
You'll be introduced to a successor who's been briefed on your history.
Can I have a different engineer?
Yes. Just ask.
Is the engineer technical or commercial?
Technical. Commercial questions are answered through them.
Related
The rest of this service.
Describe the part. We'll work out which door it goes through.
You shouldn't need to know how our four divisions are organised. Ring the group number, tell us what you're making, and…
A regular look back, and a plan for what's next.
For customers who buy regularly, we hold periodic account reviews: quality, delivery, open issues and spend across…
One phone call, one engineer, however many divisions it touches.
TCI Group is four brands with one workshop behind them. If a job spans Mouldings and Products, or Culinary and…
The group
Delivered across the group
This work is coordinated by TCI Group and carried out by whichever of the four divisions suits your part.
Get in touch
Not sure which division? Tell us what you're making.
Send us a sketch, a photograph, or a paragraph. We'll come back with the right division, the right route, and an honest sense of what it will take.
Real people, a real workshop
You deal with the people who make it.
No call centre and no middlemen. When you contact TCI Group, you speak to the team who design, build and check your mould.
- A real Warwickshire workshopUnit 15, Waterloo Park, Bidford-on-Avon, Alcester B50 4JG.
- Real people on the phoneCall the team on 01789 224228, Monday to Friday.
- The same team on every jobDesign, production and aftercare come from the people you see here.
- Five brands, one teamMoulds, culinary, construction and contract products, all run from Bidford-on-Avon. See the divisions.
Thomas LaneManaging Director
George PrestonDesign & Project Manager
Kelly BallingerHead of Partnerships
Jim AndertonProduction Manager
TheodoreEmployee Welfare