Single point of contact · account reviews
A regular look back, and a plan for what's next.
For customers who buy regularly, we hold periodic account reviews: quality, delivery, open issues and spend across every division, plus what's coming up. Short, useful, and written down.
The detail
Account reviews, at group level.
Account reviews are where small issues get fixed before they become a pattern. They're also where we hear about next year's products early enough to plan tooling properly.
The review covers every division you buy from, in one conversation, led by your named engineer.
Back to One phone call, one engineer, however many divisions it…
What's involved
Six parts of the work.
Quality summary
Any non-conformances, causes and fixes.
Delivery record
What shipped when, against what was promised.
Cross-division spend
One view of what you buy from each division.
Tool condition
Standing tools reviewed for wear and refurbishment.
Forecast
What's coming, so capacity and tooling can be planned.
Actions
Written list of who does what, reviewed next time.
How it runs
Four steps, in order.
- 01
Agree a rhythm
Quarterly, twice a year, or annually.
- 02
Pre-read
Short summary sent ahead.
- 03
Review
In person at Bidford or by video.
- 04
Actions
Written up and tracked.
Is it right for you?
An honest fit check.
A good fit when
- You reorder from standing tools
- You buy from more than one division
- Procurement needs supplier performance on record
- You're planning new products and want early input
Probably not the answer when
- One-off purchases
- Customers who'd rather not have scheduled reviews
- Formal supplier audits — we host those separately
At a glance
The idea in a picture.
One enquiry, the right team
- 01One enquiryTell us what you need
- 02Right divisionWe bring in the specialists
- 03One quoteCovering every part of the job
- 04Named contactOne person keeps it moving
- 05DeliveredMoulds, parts or both
Swipe to see the whole diagram
FAQs
Common questions.
Is there a charge?
No. It's part of looking after regular accounts.
Can you use our supplier scorecard?
Yes. Send it and we'll report against it.
Who attends from TCI?
Your lead engineer, plus division specialists where useful.
Related
The rest of this service.
Describe the part. We'll work out which door it goes through.
You shouldn't need to know how our four divisions are organised. Ring the group number, tell us what you're making, and…
A name, a direct line, and someone who remembers your last job.
Every job has a lead engineer. They pick up the phone, hold the technical detail, and stay with your work across…
One phone call, one engineer, however many divisions it touches.
TCI Group is four brands with one workshop behind them. If a job spans Mouldings and Products, or Culinary and…
The group
Delivered across the group
This work is coordinated by TCI Group and carried out by whichever of the four divisions suits your part.
Get in touch
Not sure which division? Tell us what you're making.
Send us a sketch, a photograph, or a paragraph. We'll come back with the right division, the right route, and an honest sense of what it will take.
Real people, a real workshop
You deal with the people who make it.
No call centre and no middlemen. When you contact TCI Group, you speak to the team who design, build and check your mould.
- A real Warwickshire workshopUnit 15, Waterloo Park, Bidford-on-Avon, Alcester B50 4JG.
- Real people on the phoneCall the team on 01789 224228, Monday to Friday.
- The same team on every jobDesign, production and aftercare come from the people you see here.
- Five brands, one teamMoulds, culinary, construction and contract products, all run from Bidford-on-Avon. See the divisions.
Thomas LaneManaging Director
George PrestonDesign & Project Manager
Kelly BallingerHead of Partnerships
Jim AndertonProduction Manager
TheodoreEmployee Welfare